Job: Emergency AC Service I wanted to send a note of appreciation. My family and I are so thankful for the service you provided. Our AC stopped working on a Friday evening. I called your customer service number and got a person the first time. Julia was helpful, she was able to call me back in 5 minutes and schedule an appointment for 2 hours late at 10:30 PM on a Friday night. Our technician was Kevin and he was great. He was very friendly and didn't mind explaining what he was doing and what was broken. He replaced our run cap and had everything back up in less than 30 minutes. We will definitely call you for our next HVAC need. Thank you for the prompt and wonderful emergency service!
Scott - July 2011
Job: AC Service I just wanted to let you know how extremely happy we are with your level of service. I was on your website late friday afternoon (6/15/12) and almost immediately a live chat operator asked if she could help. I told her our central air was not blowing cold and she scheduled a service call to arrive at 6:30 pm that same day! We were definitely glad to hear that since a local competitor told us they could not get someone out for 3 weeks! We had been contacting several other HVAC contractors the week before and they all tried to sell us new units which we did not need. Not one even tried to diagnose the problem. Ice Age is definitely a reliable and honest company to work with. Kevin arrived at our home right on time and immediately diagnosed the problem (a leak near the compressor.) He came back the very next day and had it fixed in about 3 hours. He was extremely professional and polite. He was very good with our 2 dogs (who usually bark at everyone) and he even made our 4 month old daughter smile- no small feat considering the house was 90 degrees and she was irritable! He is an extremely hard worker and we could tell he genuinely cares about his customers. We want to thank Ice Age for the exceptional service we received and are happy to report our central air is working perfectly! Thank you!
Kimberly & Frank - June 2012
Job: Install new a/c and furnace My wife and I were very pleased with our recent experience with Ice Age. The salesman who came out was very knowledgeable and spoke to us in terms we could understand. He did not try to haggle with us or sell us something we really did not need. The installation crew was extremely courteous and they finished when they said they would. I cannot see any reason why someone would give them a bad review. They were not the cheapest company we looked at, but you obviously get what you pay for.?
Job: Install new a/c and furnace Ice Age came out the same day that I contacted Service Magic and "repaired" my a/c system to the point where it would cool until he could install a new system. The beginning/mid-part of June was getting hotter each day, and thank goodness Ice Age was able to keep our old system working until he could return and install our new one. The crew installed our new a/c and furnace in one day...I would recommend them to EVERYBODY! Thanks again...I love your website!
Job: Install central air/heating system I was very satisfied with this contractor. Came to site, submitted estimate that ended up as low bidder. The estimate included what I was looking for in my central air/heating system. Installation was done quickly and site was left clean. Very knowledgeable.
Job: Central A/C Install
Very impressed with the staff. Very pleasant, knowledgeable and efficient. John was thorough and explained all the details in a very understanding manner. We will be happy to recommend you to friends and family in the future.
Job: A/C Repair
Excellent Service! Low Cost! Don't have to worry about the price at all and they will take care of the problem for you the same day!I would highly recommend you call this company right away and they will take care the problems the same day!?
Job: Install Natural Gas, Propane or Electric Furnace / Forced Air Heating System
I was impressed with the knowledge and professional approach.
Job: Install a Central Air Conditioning System I had two other estimates before talking to John from Ice Age, was more knowledgeable than either of the other estimators. He provided a more detailed, professional estimate than the other contractors, and offered more value. They completed the work on schedule and budget, even though it was harder to get the new unit into the attic than expected. The new system functions great! I'm glad I got the third estimate.
Job: A/C Unit Repair Overall I had a very pleasant experience. The customer service rep. was prompt, effective and very pleasant. Technician came during the time frame that was specified by the office (this is a very rare occurrence). The quote was actually $50 less than the lowest quote I had from competitors (I shopped around, had 3 other companies come in for an estimate). My A/C unit was fixed in a timely manner and from the first trial (no repeat appt. for faulty parts, etc.), my quote was less than I expected to pay, I got great customer service and a knowledgeable technician. I am one happy customer. Thank you!
Job: Install a Central Air Conditioning System
Mid-level price as compared to other contractors. Ice Age because of good local reputation and many years in business. Also, felt that they were the most honest and straightforward. Installation work went well overall and high efficient York AC system works great. All permits were received and final inspection is still to be scheduled. I would definitely recommend Ice Age to my friends and neighbors.
Job: Install or Replace Furnace or Forced Air Heating System
Gave me a fair price, very good at addressing my questions and walking me through the process. The contract clearly described the work to be done, installer's were very professional and in general I am pleased with the work conducted.
Job: Replace a Heat Pump
Very professional, explained all the various options.. I would definitely recommend Ice Age.
Job: A/C Repair Excellent Service! Low Cost! Don't have to worry about the price at all and they will take care of the problem for you the same day! I would highly recommend you call this company right away and they will take care the problems the same day!?
Job: Furnace and air conditioner They are a real good company. They are dependable and they show up on time. They will call ahead of time before they come out. They service the furnace and air conditioner real good. They are thorough and I would recommend them to anyone.?